James Taylor· United Kingdom
Impossible to reach
I was insured with Aviva. My claim was denied on a technicality. Hope they fix this soon. Switched from a traditional provider.
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6 found this helpfulReport
Reviews
3.1(334)
Rating
Showing 75 of 334 reviews — proof-verified first.
Thomas W.· United Kingdom
Great cover, fair price
Switched my cover to Aviva. Customer service explained everything clearly. Couldn’t be happier. Setup took less than ten minutes.
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49 found this helpfulReport
Liam W.· Ireland
Disappointing
I was insured with Aviva. The claims process was slow and frustrating. Looking for alternatives. Been a customer for a couple of years.
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6 found this helpfulReport
Thomas Jones· United Kingdom
Fine but pricey
I use Aviva for a few specific things. The cover is fine but a claim took a while to process. I’d give it three and a half if I could. Switched from a traditional provider.
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14 found this helpfulReport
James B.· United Kingdom
Okay service
Use Aviva for one of my policies. The cover is fine but a claim took a while to process. Some exclusions weren’t obvious until I read closely. I’d give it three and a half if I could. Switched from a traditional provider.
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19 found this helpfulReport
George K.· United Kingdom
Genuinely helpful
I’m genuinely happy with Aviva. Adjusting my policy in the app was simple. A claim was handled quickly and paid without hassle. Will keep using it. Used across two countries so far.
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16 found this helpfulReport
Olivia Brown· United Kingdom
Good cover, slow claims
Use Aviva for one of my policies. The cover is fine but a claim took a while to process. Some exclusions weren’t obvious until I read closely. Does the job, with caveats. Been a customer for a couple of years.
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6 found this helpfulReport
Thomas Z.· United Kingdom
Okay service
Use Aviva for one of my policies. The cover is fine but a claim took a while to process. Service is okay but call wait times are long. Fine for now. Used across two countries so far.
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13 found this helpfulReport
Jack K.· United Kingdom
Disappointing
Had a policy with Aviva. The claims process was slow and frustrating. Cannot recommend right now. Friend recommended it to me.
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30 found this helpfulReport
Jack Williams· United Kingdom
Claim denied
I really wanted to like Aviva. They cancelled my policy with little notice. My claim was denied on a technicality. Hope they fix this soon.
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9 found this helpfulReport