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Confused.com

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Reviews

3.1(206)
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Showing 75 of 206 reviews — proof-verified first.

Cian B.· Ireland
Verified Review

Claim paid fast

Switched my cover to Confused.com. Customer service explained everything clearly. A claim was handled quickly and paid without hassle. Couldn’t be happier. Been a customer for a couple of years.

Verified with a recent statement.

16 found this helpfulReport
Olivia Wright· United Kingdom
Verified Review

Great cover, fair price

Confused.com handles my insurance now. The cover is comprehensive and the price is fair. No regrets switching. Setup took less than ten minutes.

Verified with a recent statement.

35 found this helpfulReport
Grace K.· United Kingdom
Verified Review

Disappointing

I really wanted to like Confused.com. They cancelled my policy with little notice. The renewal premium jumped sharply with no explanation. Looking for alternatives.

Verified as a real account holder.

25 found this helpfulReport
Emily Smith· United Kingdom
Verified Review

Claim denied

I really wanted to like Confused.com. Reaching a human in support was nearly impossible. Disappointed overall. Been a customer for a couple of years.

Confirmed as an active customer.

8 found this helpfulReport
James H.· United Kingdom
Verified Review

Disappointing

Had a policy with Confused.com. They cancelled my policy with little notice. Will think twice before relying on it. Used across two countries so far.

Proof of account uploaded for verification.

15 found this helpfulReport
Harry F.· United Kingdom
Verified Review

Genuinely helpful

After shopping around I chose Confused.com. Adjusting my policy in the app was simple. No regrets switching.

Confirmed as an active customer.

34 found this helpfulReport
Aisling O’Sullivan· Ireland
Verified Review

Impossible to reach

I really wanted to like Confused.com. They cancelled my policy with little notice. My claim was denied on a technicality. Will think twice before relying on it.

Verified as a real account holder.

17 found this helpfulReport
Emily Wilson· United Kingdom
Verified Review

Excellent service

I’ve tried a few alternatives and stuck with Confused.com. Setting up the policy online took minutes. Five stars from me. Friend recommended it to me.

Verified with a recent statement.

19 found this helpfulReport
Harry F.· United Kingdom
Verified Review

Okay service

I have a policy with Confused.com. Premiums crept up at renewal. Worth a look if it fits your needs. Been a customer for a couple of years.

Proof of account uploaded for verification.

18 found this helpfulReport
Charlotte Jones· United Kingdom
Verified Review

Disappointing

I’ve had ongoing issues with Confused.com. The renewal premium jumped sharply with no explanation. Reaching a human in support was nearly impossible. Expected better.

Confirmed as an active customer.

22 found this helpfulReport