Jessica Z.· United States
Genuinely helpful
Took out a policy with Ladder last year. Setting up the policy online took minutes. Five stars from me. Switched from a traditional provider.
Verified as a real account holder.
15 found this helpfulReport
Reviews
3.8(169)
Rating
Showing 75 of 169 reviews — proof-verified first.
Thomas Williams· United Kingdom
Excellent service
Use Ladder for my insurance. Adjusting my policy in the app was simple. No regrets switching.
Proof of account uploaded for verification.
25 found this helpfulReport
Joshua K.· United States
Excellent service
Use Ladder for my insurance. Setting up the policy online took minutes. Highly recommend.
Proof of account uploaded for verification.
29 found this helpfulReport
Sarah Brown· United States
Premium jumped
Relied on Ladder when I needed to claim. Reaching a human in support was nearly impossible. Expected better.
Verified as a real account holder.
25 found this helpfulReport
Joshua Miller· United States
Excellent service
Switched my cover to Ladder. Customer service explained everything clearly. A claim was handled quickly and paid without hassle. Highly recommend.
Proof of account uploaded for verification.
39 found this helpfulReport
Michael Jones· United States
Good cover, slow claims
Tried Ladder for cover. Some exclusions weren’t obvious until I read closely. Fine for now.
Verified with a recent statement.
18 found this helpfulReport
Daniel Williams· Canada
Impossible to reach
Renewed with Ladder. The renewal premium jumped sharply with no explanation. Disappointed overall.
Confirmed as an active customer.
27 found this helpfulReport
Daniel Miller· Canada
Okay service
Been with Ladder a while. Good product, the app could be better. The cover is fine but a claim took a while to process. Good, but room to improve. Been a customer for a couple of years.
Proof of account uploaded for verification.
6 found this helpfulReport
Emily Garcia· United States
Mixed experience
Been with Ladder a while. Premiums crept up at renewal. Worth a look if it fits your needs. Been a customer for a couple of years.
Confirmed as an active customer.
7 found this helpfulReport
Daniel Smith· United States
Cancelled with no warning
I really wanted to like Ladder. The claims process was slow and frustrating. The renewal premium jumped sharply with no explanation. Will think twice before relying on it. Friend recommended it to me.
Proof of account uploaded for verification.
28 found this helpfulReport