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Napo

Pet insurance with perks.

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Reviews

3.7(163)
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Showing 75 of 163 reviews — proof-verified first.

Aisling Z.· Ireland
Verified Review

Excellent service

I can speak from real experience with Napo. The cover is comprehensive and the price is fair. Will keep using it. Been a customer for a couple of years.

Verified as a real account holder.

20 found this helpfulReport
Emily H.· United Kingdom
Verified Review

Claim paid fast

After shopping around I chose Napo. Customer service explained everything clearly. Couldn’t be happier. Been a customer for a couple of years.

Verified as a real account holder.

40 found this helpfulReport
Amelia M.· United Kingdom
Verified Review

Decent, some exclusions

Use Napo for one of my policies. Service is okay but call wait times are long. Some exclusions weren’t obvious until I read closely. Does the job, with caveats.

Proof of account uploaded for verification.

11 found this helpfulReport
Oliver W.· United Kingdom
Verified Review

Great cover, fair price

I’ve tried a few alternatives and stuck with Napo. A claim was handled quickly and paid without hassle. The cover is comprehensive and the price is fair. Exactly what I needed. Used across two countries so far.

Proof of account uploaded for verification.

46 found this helpfulReport
James V.· United Kingdom
Verified Review

Painless to set up

Took out a policy with Napo last year. The premium is competitive for what’s covered. Adjusting my policy in the app was simple. Will keep using it.

Verified as a real account holder.

8 found this helpfulReport
Aoife T.· Ireland
Verified Review

Claim paid fast

So far Napo has been great for me. The premium is competitive for what’s covered. Adjusting my policy in the app was simple. Highly recommend. Friend recommended it to me.

Verified with a dashboard screenshot.

42 found this helpfulReport
Charlotte Evans· United Kingdom
Verified Review

Great cover, fair price

Napo handles my insurance now. Customer service explained everything clearly. Five stars from me. Switched from a traditional provider.

Confirmed as an active customer.

30 found this helpfulReport
Grace R.· United Kingdom
Verified Review

Cancelled with no warning

My experience with Napo went downhill. The claims process was slow and frustrating. The renewal premium jumped sharply with no explanation. Hope they fix this soon. Switched from a traditional provider.

Proof of account uploaded for verification.

23 found this helpfulReport
Charlotte Evans· United Kingdom
Verified Review

Genuinely helpful

Took out a policy with Napo last year. A claim was handled quickly and paid without hassle. No regrets switching.

Proof of account uploaded for verification.

45 found this helpfulReport
James F.· United Kingdom
Verified Review

Mixed experience

I’ve used Napo on and off. Premiums crept up at renewal. Worth a look if it fits your needs. Been a customer for a couple of years.

Verified with a recent statement.

10 found this helpfulReport