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Root Insurance

Car insurance based on how you drive.

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Reviews

3.0(164)
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Showing 75 of 164 reviews — proof-verified first.

Sarah Smith· United States
Verified Review

Genuinely helpful

I use Root Insurance regularly and it shows. Customer service explained everything clearly. The cover is comprehensive and the price is fair. Will keep using it. Used across two countries so far.

Confirmed as an active customer.

41 found this helpfulReport
Daniel Davis· Canada
Verified Review

Cancelled with no warning

I really wanted to like Root Insurance. The claims process was slow and frustrating. My claim was denied on a technicality. Cannot recommend right now. Been a customer for a couple of years.

Verified with a dashboard screenshot.

30 found this helpfulReport
Emily Garcia· United States
Verified Review

Disappointing

My experience with Root Insurance went downhill. The claims process was slow and frustrating. My claim was denied on a technicality. Disappointed overall. Friend recommended it to me.

Confirmed as an active customer.

28 found this helpfulReport
Joshua R.· United States
Verified Review

Cancelled with no warning

I was insured with Root Insurance. The renewal premium jumped sharply with no explanation. My claim was denied on a technicality. Looking for alternatives. Used across two countries so far.

Verified with a dashboard screenshot.

7 found this helpfulReport
Michael H.· United States
Verified Review

Great cover, fair price

I can speak from real experience with Root Insurance. No hidden exclusions — everything was transparent. No regrets switching. Switched from a traditional provider.

Verified as a real account holder.

33 found this helpfulReport
Emily Anderson· United States
Verified Review

Good cover, slow claims

Been with Root Insurance a while. The cover is fine but a claim took a while to process. Good product, the app could be better. Fine for now.

Verified with a recent statement.

14 found this helpfulReport
Ashley B.· Canada
Verified Review

Good cover, slow claims

I use Root Insurance for a few specific things. Good product, the app could be better. Some exclusions weren’t obvious until I read closely. Good, but room to improve. Friend recommended it to me.

Verified as a real account holder.

9 found this helpfulReport
Amanda Z.· United States
Verified Review

Mixed experience

I’ve used Root Insurance on and off. Service is okay but call wait times are long. Premiums crept up at renewal. Fine for now. Used across two countries so far.

Verified with a dashboard screenshot.

15 found this helpfulReport
Harry B.· United Kingdom
Verified Review

Decent, some exclusions

I use Root Insurance for a few specific things. Service is okay but call wait times are long. Fine for now.

Verified with a recent statement.

16 found this helpfulReport
Matthew Johnson· United States
Verified Review

Painless to set up

I can speak from real experience with Root Insurance. The cover is comprehensive and the price is fair. A claim was handled quickly and paid without hassle. Exactly what I needed. Switched from a traditional provider.

Verified with a recent statement.

29 found this helpfulReport