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Citadele

A Latvian-headquartered Baltic bank.

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Reviews

3.2(149)
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Showing 75 of 149 reviews — proof-verified first.

Markus Tamm· Latvia
Verified Review

Good but support is slow

Been with Citadele for a few months. It does the basics well but lacks a couple of features I want. Most features are great, a few are region-locked. I’d give it three and a half if I could. Friend recommended it to me.

Verified with a recent statement.

21 found this helpfulReport
Eva M.· Latvia
Verified Review

Support is impossible to reach

My experience with Citadele went downhill. They asked for the same documents three times. Expected better. Been a customer for a couple of years.

Verified with a dashboard screenshot.

11 found this helpfulReport
George R.· United Kingdom
Verified Review

Solid with caveats

Tried Citadele as a second account. App is occasionally slow to load balances. The core experience is good but phone support is missing. Does the job, with caveats. Setup took less than ten minutes.

Proof of account uploaded for verification.

16 found this helpfulReport
Karl K.· Latvia
Verified Review

Solid with caveats

I’ve used Citadele for a while now. Most features are great, a few are region-locked. The free tier is fine but the premium plans feel pricey. Solid but not perfect. Switched from a traditional provider.

Verified with a recent statement.

14 found this helpfulReport
Markus Tamm· Latvia
Verified Review

Switched and never looked back

So far Citadele has been great for me. Account opening was fully digital and took minutes. Exactly what I needed. Used across two countries so far.

Confirmed as an active customer.

8 found this helpfulReport
Karl V.· Latvia
Verified Review

Almost there

Using Citadele day to day. Most features are great, a few are region-locked. The core experience is good but phone support is missing. Worth a look if it fits your needs. Setup took less than ten minutes.

Confirmed as an active customer.

9 found this helpfulReport
Anna Pärn· Latvia
Verified Review

Lost access for days

I’ve had ongoing issues with Citadele. Getting a human in chat took days of bot loops. My account was suddenly locked for a “review” for over a week. Disappointed overall. Used across two countries so far.

Confirmed as an active customer.

26 found this helpfulReport
Henri B.· Latvia
Verified Review

Best banking app I’ve used

Switched my salary to Citadele a few months ago. Support actually answered me within minutes in chat. The app is fast, clean and never crashes for me. Five stars from me.

Verified with a recent statement.

8 found this helpfulReport
Brittany M.· United States
Verified Review

Account frozen without warning

Had high hopes for Citadele. My card was blocked abroad with no warning. My account was suddenly locked for a “review” for over a week. Expected better. Been a customer for a couple of years.

Verified with a recent statement.

13 found this helpfulReport
Markus Tamm· Latvia
Verified Review

Almost there

My experience with Citadele is mixed. Most features are great, a few are region-locked. Solid but not perfect. Been a customer for a couple of years.

Confirmed as an active customer.

17 found this helpfulReport