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Citizens

A US retail and commercial bank.

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Reviews

3.3(193)
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Rating

Showing 75 of 193 reviews — proof-verified first.

Sarah M.· United States
Verified Review

Switched and never looked back

I’ve tried a few alternatives and stuck with Citizens. Spending insights help me stay on top of my money. The app is fast, clean and never crashes for me. No regrets switching. Friend recommended it to me.

Verified with a recent statement.

35 found this helpfulReport
Sarah Miller· United States
Verified Review

Excellent service

Opened a Citizens account on a whim. The app is fast, clean and never crashes for me. Sub-accounts make budgeting effortless. Five stars from me.

Verified with a dashboard screenshot.

8 found this helpfulReport
Niamh Z.· Ireland
Verified Review

Best banking app I’ve used

Switched my salary to Citizens a few months ago. Sub-accounts make budgeting effortless. Will keep using it. Setup took less than ten minutes.

Proof of account uploaded for verification.

46 found this helpfulReport
David R.· Canada
Verified Review

Almost there

I’ve had Citizens for a little while now. It does the basics well but lacks a couple of features I want. Solid but not perfect.

Proof of account uploaded for verification.

10 found this helpfulReport
Daniel Anderson· United States
Verified Review

Almost there

Using Citizens day to day. It does the basics well but lacks a couple of features I want. The core experience is good but phone support is missing. Worth a look if it fits your needs. Friend recommended it to me.

Proof of account uploaded for verification.

20 found this helpfulReport
Ashley T.· United States
Verified Review

Support is impossible to reach

Opened a Citizens account for my salary. My account was suddenly locked for a “review” for over a week. Hope they fix this soon. Been a customer for a couple of years.

Verified with a dashboard screenshot.

15 found this helpfulReport
Brittany Miller· United States
Verified Review

Support is impossible to reach

My experience with Citizens went downhill. Getting a human in chat took days of bot loops. My account was suddenly locked for a “review” for over a week. Cannot recommend right now.

Verified as a real account holder.

30 found this helpfulReport
George Smith· United Kingdom
Verified Review

Good but support is slow

I’ve used Citizens for a while now. The core experience is good but phone support is missing. App is occasionally slow to load balances. I’d give it three and a half if I could. Friend recommended it to me.

Verified with a dashboard screenshot.

9 found this helpfulReport
Emily B.· United States
Verified Review

Switched and never looked back

So far Citizens has been great for me. Free ATM withdrawals abroad saved me a fortune. Exactly what I needed. Used across two countries so far.

Confirmed as an active customer.

48 found this helpfulReport
Ashley Jones· United States
Verified Review

Avoid if you rely on it

Used Citizens as my only account, big mistake. My account was suddenly locked for a “review” for over a week. Expected better.

Verified with a recent statement.

24 found this helpfulReport