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The Co-operative Bank

An ethical UK bank.

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Reviews

3.2(170)
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Rating

Showing 75 of 170 reviews — proof-verified first.

Thomas M.· United Kingdom
Verified Review

Support is impossible to reach

I’ve had ongoing issues with The Co-operative Bank. My card was blocked abroad with no warning. My account was suddenly locked for a “review” for over a week. Will think twice before relying on it. Setup took less than ten minutes.

Verified with a recent statement.

26 found this helpfulReport
Olivia Smith· United Kingdom
Verified Review

Avoid if you rely on it

I was a happy The Co-operative Bank customer until recently. Funds were held during a transfer with no explanation. Cannot recommend right now. Used across two countries so far.

Verified with a recent statement.

24 found this helpfulReport
Jack Hughes· United Kingdom
Verified Review

Solid with caveats

I use The Co-operative Bank for a few specific things. App is occasionally slow to load balances. The core experience is good but phone support is missing. I’d give it three and a half if I could.

Verified with a recent statement.

14 found this helpfulReport
Thomas W.· United Kingdom
Verified Review

Switched and never looked back

My whole family is on The Co-operative Bank now. Sub-accounts make budgeting effortless. Highly recommend.

Verified with a recent statement.

29 found this helpfulReport
Ciara Ryan· Ireland
Verified Review

Lost access for days

I’ve had ongoing issues with The Co-operative Bank. They asked for the same documents three times. A payment failed and the in-app help was useless. Will think twice before relying on it. Been a customer for a couple of years.

Proof of account uploaded for verification.

13 found this helpfulReport
Seán B.· Ireland
Verified Review

Went downhill

My experience with The Co-operative Bank went downhill. A payment failed and the in-app help was useless. My account was suddenly locked for a “review” for over a week. Disappointed overall. Used across two countries so far.

Verified with a dashboard screenshot.

11 found this helpfulReport
George S.· United Kingdom
Verified Review

Almost there

My experience with The Co-operative Bank is mixed. The free tier is fine but the premium plans feel pricey. Cash deposits are awkward compared to a branch. Good, but room to improve.

Verified as a real account holder.

10 found this helpfulReport
Sophie B.· United Kingdom
Verified Review

Decent, a few gaps

Been with The Co-operative Bank for a few months. Cash deposits are awkward compared to a branch. Solid but not perfect.

Proof of account uploaded for verification.

20 found this helpfulReport
Charlotte B.· United Kingdom
Verified Review

Support is impossible to reach

I expected more from The Co-operative Bank. They asked for the same documents three times. Expected better.

Verified with a recent statement.

19 found this helpfulReport
Ciara Doyle· Ireland
Verified Review

Excellent service

So far The Co-operative Bank has been great for me. Free ATM withdrawals abroad saved me a fortune. Sub-accounts make budgeting effortless. Will keep using it.

Verified with a recent statement.

44 found this helpfulReport