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first direct

UK telephone & online bank famous for service.

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Reviews

3.8(167)
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Showing 75 of 167 reviews — proof-verified first.

Olivia S.· United Kingdom
Verified Review

Avoid if you rely on it

Relied on first direct for daily spending. My account was suddenly locked for a “review” for over a week. My card was blocked abroad with no warning. Expected better. Friend recommended it to me.

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27 found this helpfulReport
Harry K.· United Kingdom
Verified Review

Works, but pricey

I use first direct for a few specific things. The free tier is fine but the premium plans feel pricey. I’d give it three and a half if I could. Switched from a traditional provider.

Verified with a recent statement.

6 found this helpfulReport
Conor H.· Ireland
Verified Review

Everything just works

Moved from a high-street bank to first direct. Support actually answered me within minutes in chat. No regrets switching.

Proof of account uploaded for verification.

13 found this helpfulReport
Ciara F.· Ireland
Verified Review

Genuinely modern banking

Moved from a high-street bank to first direct. Sub-accounts make budgeting effortless. No regrets switching. Setup took less than ten minutes.

Verified with a dashboard screenshot.

43 found this helpfulReport
James Jones· United Kingdom
Verified Review

Fast and reliable

So far first direct has been great for me. Sub-accounts make budgeting effortless. No regrets switching. Used across two countries so far.

Verified as a real account holder.

27 found this helpfulReport
Charlotte T.· United Kingdom
Verified Review

Works, but pricey

I use first direct for a few specific things. The core experience is good but phone support is missing. Most features are great, a few are region-locked. I’d give it three and a half if I could. Switched from a traditional provider.

Verified with a recent statement.

19 found this helpfulReport
Daniel M.· United States
Verified Review

Lost access for days

I really wanted to like first direct. My account was suddenly locked for a “review” for over a week. A payment failed and the in-app help was useless. Cannot recommend right now.

Confirmed as an active customer.

16 found this helpfulReport
Sophie T.· United Kingdom
Verified Review

Avoid if you rely on it

I’ve had ongoing issues with first direct. Getting a human in chat took days of bot loops. Expected better. Used across two countries so far.

Verified with a dashboard screenshot.

31 found this helpfulReport
Oliver Wilson· United Kingdom
Verified Review

Smooth from day one

I can speak from real experience with first direct. Support actually answered me within minutes in chat. Will keep using it. Setup took less than ten minutes.

Verified with a dashboard screenshot.

18 found this helpfulReport
Amelia Taylor· United Kingdom
Verified Review

Good but support is slow

Been with first direct for a few months. Most features are great, a few are region-locked. Good, but room to improve. Switched from a traditional provider.

Confirmed as an active customer.

20 found this helpfulReport