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KeyBank

A US national bank.

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Reviews

3.0(170)
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Showing 75 of 170 reviews — proof-verified first.

Matthew K.· United States
Verified Review

Be careful

Opened a KeyBank account for my salary. Getting a human in chat took days of bot loops. My card was blocked abroad with no warning. Cannot recommend right now.

Verified with a dashboard screenshot.

6 found this helpfulReport
Sarah H.· United States
Verified Review

Everything just works

Opened a KeyBank account on a whim. Spending insights help me stay on top of my money. Will keep using it. Used across two countries so far.

Confirmed as an active customer.

48 found this helpfulReport
Daniel Z.· United States
Verified Review

Lost access for days

Opened a KeyBank account for my salary. My account was suddenly locked for a “review” for over a week. A payment failed and the in-app help was useless. Will think twice before relying on it. Setup took less than ten minutes.

Verified with a recent statement.

13 found this helpfulReport
Daniel Smith· United States
Verified Review

Support is impossible to reach

I expected more from KeyBank. Getting a human in chat took days of bot loops. Looking for alternatives. Setup took less than ten minutes.

Verified with a dashboard screenshot.

7 found this helpfulReport
Róisín Kelly· Ireland
Verified Review

Good but support is slow

Have a KeyBank account alongside my main bank. App is occasionally slow to load balances. I’d give it three and a half if I could. Friend recommended it to me.

Proof of account uploaded for verification.

6 found this helpfulReport
Matthew Z.· United States
Verified Review

Went downhill

Used KeyBank as my only account, big mistake. Funds were held during a transfer with no explanation. Disappointed overall.

Verified with a dashboard screenshot.

26 found this helpfulReport
Jessica K.· United States
Verified Review

Almost there

Have a KeyBank account alongside my main bank. The free tier is fine but the premium plans feel pricey. Good, but room to improve. Switched from a traditional provider.

Confirmed as an active customer.

15 found this helpfulReport
David H.· United States
Verified Review

Went downhill

Opened a KeyBank account for my salary. My account was suddenly locked for a “review” for over a week. Getting a human in chat took days of bot loops. Will think twice before relying on it.

Proof of account uploaded for verification.

25 found this helpfulReport
David D.· Canada
Verified Review

Everything just works

Use KeyBank as my main account. Card arrived quickly and Apple Pay set up instantly. Couldn’t be happier. Switched from a traditional provider.

Verified with a dashboard screenshot.

30 found this helpfulReport
Matthew S.· Canada
Verified Review

Account frozen without warning

Had high hopes for KeyBank. Funds were held during a transfer with no explanation. Will think twice before relying on it. Been a customer for a couple of years.

Proof of account uploaded for verification.

8 found this helpfulReport