Aoife R.· Ireland
Avoid if you rely on it
Opened a NatWest account for my salary. A payment failed and the in-app help was useless. Expected better. Switched from a traditional provider.
Verified as a real account holder.
12 found this helpfulReport
Reviews
3.3(281)
Rating
Showing 75 of 281 reviews — proof-verified first.
George Brown· United Kingdom
Decent, a few gaps
I’ve had NatWest for a little while now. It does the basics well but lacks a couple of features I want. Most features are great, a few are region-locked. Fine for now. Been a customer for a couple of years.
Confirmed as an active customer.
6 found this helpfulReport
Emily V.· United Kingdom
Lost access for days
I really wanted to like NatWest. A payment failed and the in-app help was useless. My account was suddenly locked for a “review” for over a week. Hope they fix this soon. Setup took less than ten minutes.
Confirmed as an active customer.
24 found this helpfulReport
Emily H.· United Kingdom
Avoid if you rely on it
Had high hopes for NatWest. Getting a human in chat took days of bot loops. Funds were held during a transfer with no explanation. Hope they fix this soon. Switched from a traditional provider.
Proof of account uploaded for verification.
26 found this helpfulReport
James Walker· United Kingdom
Everything just works
So far NatWest has been great for me. Real-time notifications on every transaction are brilliant. Will keep using it.
Proof of account uploaded for verification.
48 found this helpfulReport
Grace Z.· United Kingdom
Support is impossible to reach
Relied on NatWest for daily spending. A payment failed and the in-app help was useless. They asked for the same documents three times. Disappointed overall. Switched from a traditional provider.
Verified as a real account holder.
17 found this helpfulReport
George F.· United Kingdom
Excellent service
A friend recommended NatWest to me. Support actually answered me within minutes in chat. Exactly what I needed.
Proof of account uploaded for verification.
13 found this helpfulReport
Conor K.· Ireland
Fast and reliable
I use NatWest regularly and it shows. Spending insights help me stay on top of my money. Will keep using it. Switched from a traditional provider.
Proof of account uploaded for verification.
9 found this helpfulReport
Oliver Brown· United Kingdom
Lost access for days
My experience with NatWest went downhill. My account was suddenly locked for a “review” for over a week. Cannot recommend right now.
Proof of account uploaded for verification.
27 found this helpfulReport
Róisín Walsh· Ireland
Mostly fine
I’ve had NatWest for a little while now. It does the basics well but lacks a couple of features I want. I’d give it three and a half if I could. Switched from a traditional provider.
Confirmed as an active customer.
13 found this helpfulReport