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Novo Banco

A major Portuguese bank.

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Reviews

3.1(174)
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Showing 75 of 174 reviews — proof-verified first.

Róisín H.· Ireland
Verified Review

Avoid if you rely on it

Used Novo Banco as my only account, big mistake. They asked for the same documents three times. Getting a human in chat took days of bot loops. Hope they fix this soon. Setup took less than ten minutes.

Verified as a real account holder.

19 found this helpfulReport
André Ferreira· Portugal
Verified Review

Solid with caveats

Been with Novo Banco for a few months. The core experience is good but phone support is missing. Most features are great, a few are region-locked. I’d give it three and a half if I could. Been a customer for a couple of years.

Proof of account uploaded for verification.

18 found this helpfulReport
Alejandro S.· Spain
Verified Review

En general correcto

Novo Banco lo uso de apoyo. La app a veces tarda en cargar los saldos. La mayoría de funciones son geniales, algunas están limitadas por país. De momento, correcto.

Justificante subido.

15 found this helpfulReport
Ana R.· Portugal
Verified Review

Went downhill

Had high hopes for Novo Banco. Getting a human in chat took days of bot loops. They asked for the same documents three times. Expected better. Friend recommended it to me.

Verified with a recent statement.

17 found this helpfulReport
Sofía Ruiz· Spain
Verified Review

Días sin acceso

Tenía muchas esperanzas en Novo Banco. Bloquearon mi cuenta por una «revisión» sin previo aviso. Retuvieron dinero en una transferencia sin explicación. Esperaba mucho más.

Verificado con un extracto reciente.

23 found this helpfulReport
Carolina S.· Portugal
Verified Review

Everything just works

I’ve recommended Novo Banco to people I know. The app is fast, clean and never crashes for me. Spending insights help me stay on top of my money. Five stars from me. Friend recommended it to me.

Confirmed as an active customer.

13 found this helpfulReport
Pedro R.· Portugal
Verified Review

Mostly fine

I’ve used Novo Banco on and off. The free tier is fine but the premium plans feel pricey. I’d give it three and a half if I could.

Proof of account uploaded for verification.

10 found this helpfulReport
João Santos· Portugal
Verified Review

Excellent service

Moved from a high-street bank to Novo Banco. The app is fast, clean and never crashes for me. Instant transfers between users are a game changer. Exactly what I needed. Switched from a traditional provider.

Verified with a recent statement.

17 found this helpfulReport
Inês Rodrigues· Portugal
Verified Review

Good but support is slow

I’ve used Novo Banco on and off. The core experience is good but phone support is missing. It does the basics well but lacks a couple of features I want. Does the job, with caveats. Switched from a traditional provider.

Proof of account uploaded for verification.

11 found this helpfulReport
Tiago V.· Portugal
Verified Review

Avoid if you rely on it

Opened a Novo Banco account for my salary. They asked for the same documents three times. Hope they fix this soon. Friend recommended it to me.

Proof of account uploaded for verification.

17 found this helpfulReport