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Rakuten Bank

A large Japanese online bank.

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Reviews

3.7(166)
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Rating

Showing 75 of 166 reviews — proof-verified first.

Michael Johnson· Japan
Verified Review

Solid with caveats

Tried Rakuten Bank as a second account. Cash deposits are awkward compared to a branch. Good, but room to improve. Switched from a traditional provider.

Proof of account uploaded for verification.

16 found this helpfulReport
Thomas Silva· Japan
Verified Review

Smooth from day one

I’ve banked with Rakuten Bank for over a year now. The app is fast, clean and never crashes for me. Five stars from me.

Confirmed as an active customer.

35 found this helpfulReport
Anna K.· Japan
Verified Review

Great everyday account

A friend recommended Rakuten Bank to me. Sub-accounts make budgeting effortless. Will keep using it. Friend recommended it to me.

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20 found this helpfulReport
Sofia Kim· Japan
Verified Review

Excellent service

I can speak from real experience with Rakuten Bank. Account opening was fully digital and took minutes. Real-time notifications on every transaction are brilliant. Five stars from me. Been a customer for a couple of years.

Proof of account uploaded for verification.

15 found this helpfulReport
Maria Novak· Japan
Verified Review

Lost access for days

I really wanted to like Rakuten Bank. Funds were held during a transfer with no explanation. Disappointed overall. Been a customer for a couple of years.

Verified with a dashboard screenshot.

12 found this helpfulReport
Conor B.· Ireland
Verified Review

Decent, a few gaps

I’ve used Rakuten Bank on and off. The free tier is fine but the premium plans feel pricey. Fine for now.

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11 found this helpfulReport
Anna Rossi· Japan
Verified Review

Went downhill

Opened a Rakuten Bank account for my salary. A payment failed and the in-app help was useless. Cannot recommend right now. Friend recommended it to me.

Verified with a dashboard screenshot.

22 found this helpfulReport
Laura W.· Japan
Verified Review

Excellent service

Been a Rakuten Bank customer since launch in my country. Spending insights help me stay on top of my money. Highly recommend. Been a customer for a couple of years.

Verified with a recent statement.

21 found this helpfulReport
Niamh O’Connor· Ireland
Verified Review

Everything just works

Use Rakuten Bank as my main account. Support actually answered me within minutes in chat. Five stars from me. Setup took less than ten minutes.

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33 found this helpfulReport
Thomas Müller· Japan
Verified Review

Switched and never looked back

I’ve banked with Rakuten Bank for over a year now. Instant transfers between users are a game changer. Highly recommend. Switched from a traditional provider.

Confirmed as an active customer.

37 found this helpfulReport